![]() I'm happy to provide the debt collectors' enforcement notice and the penalty ticket with dates and all the details upon request. With regret, I'm now closing my account and will make sure my case is known to as many existing users as possible, so that they are aware of what risks they are actually exposed to. The worst of all, they did not even admit any flaws from their side, and showed no respect and compassion. They've now effectively robbed me for £300, and have made me through humiliating experience of having and paying the collectors' debt. CONCLUSION: I have been Zipcar customer for nearly 4 years, using them very often and spreading a good word within my circle. Needless to say, it took us 5-6 email interactions until I finally saw the scanned copy of the actual penalty ticket I had to pay for. Toronto Zipcar doesn’t just exist in the United States. Zipcar offers its services for as little as 10 per hour in the city. ![]() area in places from Capitol Hill to Penn Quarter. First, they general support were taking ages to connect me to the relevant team (violations), even though I had a hard deadline with the collectors (1 week left) which I emphasised to them several times.Īnd them the violations team showed no interest in and understanding of my situation, even though it was clearly caused by a flaw in their notification procedure. You’ll find Zipcar locations throughout the Washington, D.C. Zipcar support was absolutely horrendous. Which I figured out only in August 2022, 1 year after the incident. Therefore, it was not paid on time and ended up with debt collectors. It turned out that Zipcar failed to notify me about the penalty ticket back in 2021. Will not be using Zipcar and I hope the countless people who had to spend tons of money out-of-pocket due to Zipcar cars' issues without compensation take them to court. ![]() The fact that they (including their CEO who refused to even give me the time of day to respond) were unwilling to mitigate the matter, especially when one of my concerns was their poor reviews, demonstrated to me that they are in fact a low quality company. New York may hog the limelight in the global theatre but don’t forget that it’s Washington DC that sits backstage pulling the strings. Tracey ignored me and blocked my email (below is an image of the email I got notifying of the block).įor one, it does not cost $25 to obtain a driving record, and two, it demonstrated poorly on their company that they would not mitigate the matter considering the circumstances. I went on to speaking to a supervisor, who also did not refund the $25, and ultimately I contacted the CEO Tracey Zhen by email. I started with customer service within 12 hours, and they said they can cancel my membership but cannot refund the $25 application fee which they claim was used to obtain my driving record. ![]()
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